DTH Solution

1.Dishtv Erros – 

Solve problems related to dishtv by yourself

1. Power Cycle

Most of the problems can be resolved by power cycling. STB power cycling means removing the main supply cord from the socket and reinserting it after few seconds.

2. 101 - No Access – All channels/ Few channels
- Please check if the channel is available in the opted package.
- If the channel is available in your base pack then please check for your recharge date, if expired then recharge and keep the Set Top Box on 550.
- If the payment is made and problem still persists, then Power Cycle the STB.
- Incase the problem lingers, call dishtv customer care & request for re-activation.
- To gain access to the channel which is not in the package, please call customer care and subscribe for the same.

3. 201 - Card Refresh Error
- Re-insert the VC properly.
- If still the problem contact your nearest dealer

4. 301 - Signal not found
- Power cycle the STB.
- Check if the STB is properly connected to the Dish antenna.
- If the problem still persists, contact your dishtv Service Agent.

5. 302 – Signal Unavailable
- This is a temporary problem.
- Power cycle the STB.
- Incase the problem is still there, contact your dishtv Service Agent.

6. 303 - Re-install services
- Power cycle the STB.
- Reinstall the STB by pressing “OK” on the remote.
- After completion of channel search, press red button to save the settings.
- Incase the problem is still there, contact your dishtv Service Agent.

7. 402 - Please check the Viewing Card
- Please insert the VC properly with the correct chip facing upward / downward as per instruction on the STB.
- Incase the problem is still there, contact your dishtv Service Agent.
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Unsubscribed Channel - Error - 101
Follow the instructions given on the TV screen If the channel is available in your base pack, but may not able to view it then  Email at : lankadishtv.lk@gmail.com  with the unsubscribed channel number and screen shoot.

Viewing Card Deactivated - Error - 102
your dishtv recharge has expired if you see viewing card deactivated .  Please visit Lanka Dishtv & Multi Shop... to recharge your dishtv package. for more information Email at :lankadishtv.lk@gmail.com

Card Refresh Error - Eror - 201
This problem occurs when the Viewing Card is not paired with the Set Top Box. Email your problem with Television or LCD screen shoot at : lankadishtv.lk@gmail.com Keep your STB on channel no 999 after  receiving instruction or response from us. make  sure you send us stb number and dishtv card no with email we can pair only if box was recharged from us

Signal Not Found - Error  - 301
Ensure that the Set Top Box is connected properly to the dishtv Antenna In case of heavy rain, wait till rain stops to regain signal If problem persists to know signals are coming or not goto link and follow these steps    or chk  follow step

Check Dish Antenna Signals

Go to MENU > HELP > STB INFO > SETUP > HOME FREQUENCY > OK ......

Now use remote channel up down arrow keys for scroll up & down and volume side keys for satellite shift between NSS6 & ASIASAT

Then Down you will see 
Signal Strength:   70% 
Signal Quality:     78%

if these both are above 55% then signals are OK if down check your dishtv antenna signals fix it find local engineer and set this 
thanks

Signal Unavailable
This is a temporary problem POWER OFF POWER ON your Set Top Box from the main power switch If problem persists contact us at lankadishtv.lk@gmail.com

Check Dish Antenna Signals

Go to MENU > HELP > STB INFO > SETUP > HOME FREQUENCY > OK ......

Now use remote channel up down arrow keys for scroll up & down and volume side keys for satellite shift between NSS6 & ASIASAT

Then Down you will see 
Signal Strength:   70% 
Signal Quality:     78%

if these both are above 55% then signals are OK if down check your dishtv antenna signals fix it find local engineer and set this 
thanks

Re-install services
Please pull out and then reinsert the Viewing Card in your Set Top Box. Ensure that the Viewing Card is inserted correctly in the slot. sime side down and inside is correct or read guide come with dishtv box

Conditional Access
This message appears on the Movie On Demand Channel if the movie has not been ordered To activate the movie, follow the instructions on the TV screen If you do not get the movie within 10 minutes after sending your request to lankadishtv.lk@gmail.com

Disclaimers

www.dishtvchannel.com do not take any responsibility of Package change price raise and channel pick and drop All DTH company and Third party has all rights to do. We take all responsibility of Recharge and Next due recharge date to our customers .if any Customer do fraud-less activity We have all authorized to do blacklist in 48 hours. We are trade partner with Dishtv Lanka & Dishtv india

2.Sun Direct :-

How to solve the 'E48-32 no signal' error in Sun Direct

Are you getting the status as E48-32 no signal on your TV screen? Read this article to know the ways to fix the E48-32 no signal Available error.

Sun Direct E48-32 no signal
This error will be displayed when the signal is not available.

E48-32 no signal - Solution 1
Do not worry if you get this error, in some rare cases you can solve it by very simple process.Follow this steps

• Turn off your sun direct setup box
• Remove smartcard and re insert it again
• Turn on the setup box

Second Solution
 Before calling to the technician make sure you have done the following troubleshoot steps
 - Go to the place where your sun direct antenna is located and make sure nothing is placed in front of the lnb antenna like cloths, covers...etc
 - See the sky, if it is too cloudy you wont get signal.wait for clear sky and check still the error is coming or not.

Third Solution
If the error is still showing even after above solutions.then you have no choice other than calling sun direct technician, you will have to pay him 

How to solve 'E16-4 service currently scrambled' Error on SunDirect

Are you getting the E16-4 service currently scrambled on your SunDirect? Do you want to fix the error E16-4 service currently scrambled? Read this article to know how to fix E16-4 service currently scrambled error in Sun Direct.

Reason for E16-4 service currently scrambled
This error will be shown if the channel is not subscribed or the package validity gets over. If you recharge your smart card and still getting this error means recharge is not successful.

Solution to E16-4 service currently scrambled sundirect
Follow the steps

• Make sure the recharge was successful.
• Make sure it is paid or free channel.

Contact sundirect customer care and file a complain.

• sundirecthd@gmail.com
• moderator.sundirectdth@gmail.com 

How to solve 'E04-smart card failure' error on Sundirect

Are you getting the E04-smart card failure on your SunDirect? Do you want to fix the error E04-smart card failure? Read this article to know how to fix E04-smart card failure error in Sun Direct.

Reason for E04-smart card failure error
The reason for this error could be the smart card is not connected to STB properly. This error usually comes when you remove and re insert the smart card.

Solution to E04-smart card failure error
Follow one if the given solution

• Remove and clean the dust on smart card and re insert again

How to solve 'E30-4 service is currently scrambled' on Sun Direct

Are you getting the E30-4 service is currently scrambled on your SunDirect? Do you want to fix the error E30-4 service is currently scrambled? Read this article to know how to fix E30-4 service is currently scrambled error in Sun Direct.

Reason for E30-4 service is currently scrambled
The cause for this error could be anyone of the given problems.

• If you are not using the DTH for too long.
• If you are using different smart card on your set top box(STB).

Solution to E30-4 service is currently scrambled
Follow anyone of the given instructions

• If you trying to use someone else's smart card, do not try. use your own smartcard that comes with the STB.
• If you have not used DTH for too long you will not get service. You need to customer care, they will ask you address and name. And again activate and provide service.

 

 3.Videocon D2H :-

E107-4 - Please check your Smartcard This message will appear when a new box has been installed but is not active. Please contact us to activate your service or to help troubleshoot.

AT029, AT030 - Issues with Foxtel Store + Box Office

This error message will appear if you're unable to access Foxtel Store + Box Office content. You may need to refresh your TV Guide:

1. Press the active button on your Foxtel remote
2. Select setup then MyStar settings
3. Choose TV Guide refresh
4. Press select again to start the refresh
5. Once the TV Guide refresh has completed you should return to a channel. Don't press back while the refresh is in progress

Still can't access Foxtel Store + Box Office content? Please contact us.

E16, E16-4 - Please check your account

If you get this message it could mean any of the following:

1. Your Foxtel box is not yet active. If you recently installed one and need to activate the service please call us on the number provided on the self-install instructions.
2. Your account is suspended because of an overdue balance. Please log in to My Account or pay online to finalise the overdue amount.
3. You may be trying to access a channel that isn't part of your package. To upgrade your channel package log in to My Account. You'll need to provide two of either your Smartcard number, your Foxtel account number or the account holder's date of birth (check your Welcome Pack or a bill).
4. Your Foxtel box has been turned off at the power for a period of time. Please contact us.
5. Your account is suspended because you placed it on hold. If you would like to reactivate your service, please get in touch.

E52, E52-32 - Searching for signal

This message will appear if you can't get Foxtel satellite service.

 Reset your Foxtel box and check for loose connections

Sometimes, all your box needs is a reboot. If you're in the middle of recording a show, you’ll lose it, but the reset won't delete anything from your MyStar Planner. If you have a MyStar box, you might have two Foxtel signal cables running from the box to the wall. It’s a good idea to check one cable at a time to avoid mixing them up:

1. Reset your Foxtel box by switching the power off at the socket, then pull the power cord out from the back of the box.
2. Leave the power disconnected for at least 30 seconds.
3. If possible, unscrew both ends of the cable, blow out any dust that may have built up and screw it back in. If you can’t unscrew the cable, make sure it’s secured tightly.
4. Plug the Foxtel power cord back in. Your Foxtel box should turn on and light up.
5. The reboot process takes about six minutes and most of our boxes will automatically turn themselves back on. If your box is still showing the red standby light, try turning it on by pressing the standby button at the top of your remote.
Still not getting a signal? Please contact us.

E30, E30-4 - Your service is currently scrambled

This message will appear if you have installed a new box or your existing box has been switched off at the power for a period of time.

• If you recently installed a Foxtel box and need to activate the service, call the number on the self-install instructions you received for help.
• If your Foxtel box has been switched off at the power for a period of time, you'll need to reset your box.

Reset your Foxtel box with your card out
If you're in the middle of recording a show, you’ll lose it, but the reset won’t delete anything from your MyStar Planner:

1. Reset your Foxtel box by switching the power off at the socket, then pull the power cord out from the back of the box.
2. Leave the power disconnected for at least 30 seconds.
3. Plug the Foxtel power cord back in and switch the power on. Your Foxtel box should turn on and light up.
4. The reboot process takes about six minutes and most of our boxes will automatically turn themselves back on. If your box is still showing the red standby light, try turning it on by pressing the standby button at the top of your remote.
5. Re-insert the smartcard. Follow the instructions on the top of the card to make sure it's inserted in the correctly.

Note: A reset will not delete programs in your MyStar Planner, however will interrupt a current recording.
Still receiving an error message? Please contact us.

4.Airtel DigitalTv :-

Airtel DTH : Error Code B0001

If you see an error in the TV screen like “NO SIGNAL (Error B0001) , then the main reason for this Error may be

• Bad weather conditions like Heavy Rainfall, Dense Cloud surroundings etc. We have to wait until the weather condition to become normal. This is the great drawback of every DTH TV.

• If the sky is clear without any rainfall, then you have to check further options  like

• Check whether are cables are in Proper condition without any fault ,

• Check all connectors in Set top Box are fitted properly without loose connections . Check the connections and restart the set top box.

• Check whether there is any obstacle or huge things that cover in front of dish tv antenna

Airtel DTH: Error Code 2

• If you receive error in the screen like “Viewing card is not inserted properly in Set top box (Error Code : 2) “, then the reason should  be the problem with Airtel DTH viewing card.

      How to Insert Airtel Dish TV card:

• Take the viewing card out from the set top box and gently clean it with a soft cloth and look whether there is any scratches in the chip area. Now, Carefully insert the viewing card , with the Chip facing in downward direction and Restart the Set top Box.
• Still the problem continues, then you have to contact Airtel DTH customer care to replace the Viewing CARD.

Airtel DTH: Error Code 4 

• If you receive error in the screen like “The Channel is not Subscribed by you (Error Code :4)”, then obviously you did not subscribe for the channel or the channel is not included in your recharge pack. But if you think the channel is subscribed by you, then contact customer care to avail this channel.

Airtel DTH: Error Code 6

• If you see error in screen like “Account is suspended due to low balance (Error Code: 6)” , then you have to recharge your DTH card as you reached the recharge due date already. Sometimes , it will take maximum one day to activate the channels pack, so we have to wait until to see the subscribed pack. After one day, if the problem continues, you can call customer care number to know the status of the recharge.

 5.Reliance Digital TV (Big Tv) :-

      ERROR CODES AND RESOLUTION

Q. What is "Error 100 - Smart Card not inserted" and how do I resolve it?
A. If you get "Error 100 - Smart Card not inserted Error" on your TV screen it means either:
1. The smart card is not inserted or
2. It is inserted incorrectly i.e. upside down or not inserted completely or
3. The card inserted does not belong to Reliance Digital TV
4. Dust is accumulated on the smart card chip which results in communication failure

To resolve:
1. Ensure that the card inserted is a valid Reliance Digital TV smart card.
2. Remove your smart card, wipe it with a clean dry cloth and
3. Re-insert the smart card back in the smart card slot. Follow the arrow direction on your smart card to insert it correctly
4. Press CH+/- on your remote to change channel and enjoy your services
5. In case it is not resolved, switch off and on your STB from mains.
6. If the issue persist, please call Reliance Digital TV customer care on 1800 200 9001 or if you see some other error please refer to the respective error for resolution.

Q. What is "Error 102 - Smart Card PAIRING ERROR" or "Error 108 - Smart Card PAIRING ERROR" and how do I resolve it?
A. If you get "Error 102 - Smart Card Pairing Error" or Error 108 - Smart Card Pairing Error" on your TV screen, it means your Set-Top Box is not paired with your Smart Card Number. It is mandatory to pair your Set-Top box with your Smart Card and hence we recommend you do it as soon as possible to enjoy uninterrupted services of Reliance Digital TV.
To pair your Set-Top box with your Smart Card Number:
1. Call Reliance Digital TV customer care on 1800 200 9001 (toll free) and provide your SCN number.
2. You will get a pairing notifier (alert) on your TV.
3. Note the CASN mentioned in the notifier and provide it to the customer care representative.

Q. What is "Error 103 - Invalid Smart Card" and how do I resolve it?
A. If you get "Error 103 - Invalid Smart Card" on your TV screen it means the inserted card is not a valid Reliance Digital TV smart card. Insert your Reliance Digital TV smart card in smart card slot as per the arrow direction on the smart card.

Q. What is "Error 105: Smartcard Communication Error" or "Error 106 - Smart Card Communication Error" and how do I resolve it?
A. If you get "Error 106 - Smart Card Communication Error" on your TV screen it means either:
1. The smart card is not inserted correctly i.e. the smart card chip is not in physical contact with the card reader.
2. Dust is accumulated on the smart card chip which results in communication failure
To resolve:
1. Remove your smart card, wipe it with a clean dry cloth on both sides and insert it back into Smartcard slot (the narrow slot and not the wide CI slot) as per the arrow direction on the smart card.
2. Wait for 5 seconds, change channel and check if Error screen disappears
3. In case it is not resolved, perform STB Power OFF and ON. In case you see software upgrade screen on your TV screen wait until the software is upgraded and check if issue is resolved.
4. If issue persists, please call Reliance Digital TV Customer Care on 1800 200 9001.

Q. What is "Error 200 - Unsubscribed Channel" and how do I resolve it?
A. If you get "Error 200 - Unsubscribed Channel" on your TV screen it means either:
1. The tuned channel is not part of your subscription package/subscribed offers or
2. Your account balance is very low
To resolve via Reliance Digital TV Android App:
1. Go to Customer Care > Troubleshooting > Error 200
2. Follow the steps mentioned in Error 200.
To resolve via Call Centre:
3. 1. To subscribe call Reliance Digital TV Customer Care on 1800 200 9001.
4. 2. Ensure you have sufficient balance on your Smart Card. To check your account balance, Go to My Account > Account Balance on the Reliance Digital TV Android App or tune to My Services > My Account section available on home menu.